SHIPPING AND DELIVERY
WE SHIP WITH ROYAL MAIL OR DPD DEPENDING ON THE SERVICE SELECTED OR THE FREE SHIPPING SERVICE YOUR ORDER HAS QUALIFIED FOR (IF APPLICABLE).
IF YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER OR OUR SHIPPING SERVICES, PLEASE EMAIL US AT hello@coffeeroasteronline.com.
ORDER PROCESSING
ORDERS WILL BE PROCESSED AND SHIPPED THE FOLLOWING BUSINESS DAY AFTER THE ORDER HAS BEEN PLACED. ORDERS THAT ARE PLACED ON SATURDAYS OR SUNDAYS WILL BE SHIPPED THE FOLLOWING MONDAY.
ROYAL MAIL 2ND CLASS SERVICE
ROYAL MAIL 2ND CLASS SERVICE IS A STANDARD SERVICE AND IS NOT TRACKED.
THE TRACKING LINK PROVIDED WITH YOUR ORDER SHIPPED BY ROYAL MAIL WILL SHOW WHETHER THE DELIVERY HAS OCCURRED OR IF DELIVERY HAS NOT YET BEEN ATTEMPTED.
ORDERS SHIPPED WITH ROYAL MAIL STANDARD MAY TAKE UP TO 5-7 BUSINESS DAYS TO ARRIVE AS THEIR SERVICE WINDOW IS NOT GUARANTEED, AND THE LENGTH OF DELIVERY TIME MAY BE GREATER DEPENDING ON FACTORS WHICH WE CANNOT CONTROL, I.E. ADVERSE WEATHER CONDITIONS, STRIKE ACTION ETC.
DPD 1-2 DAY WORKING DAYS SERVICE
DPD SERVICE IS A 1-2 DAY TRACKED DELIVERY SERVICE. THE TRACKING LINK PROVIDED WITH AN ORDER SHIPPED VIA DPD WILL SHOW IF THE ORDER HAS BEEN DELIVERED OR WHEN DELIVERY IS ESTIMATED TO OCCUR.
FREE DELIVERY QUALIFICATION
CURRENTLY, ALL ORDERS QUALIFY FOR FREE DELIVERY, AND WILL QUALIFY FOR FREE SHIPPING VIA ROYAL MAIL 2ND CLASS SERVICE, AND FREE DELIVERY MUST BE SELECTED IN THE SHIPPING OPTIONS.
UPGRADE YOUR DELIVERY SERVICE
YOU MAY WISH TO UPGRADE YOUR SHIPPING TO THE DPD DELIVERY OPTION UPON CHECKOUT FOR FASTER TRACKED DELIVERY, AND SO THIS OPTION HAS BEEN MADE AVAILABLE FOR YOU TO SELECT UPON PLACING YOUR ORDER.